![]() ![]() ![]() There have also been some posts on Reddit. We encourage users to report issues they are experiencing here so that our team can investigate. As soon as we have more information to share, we will let you know. They are monitoring forum discussions closely, including the black screen and other issues users are reporting, and we are actively identifying and working on fixes. Stability of our drivers is a key priority for our software team. AMD’s Responsesįirst, there’s the statement AMD sent to me. I’m including my own experience here in case it proves helpful for troubleshooting, but it may not help most folks. An issue as vague as “black screen” could seem larger than it is if people attribute monocausality to what are, in fact, separate issues. Subreddits and forums are a great way to hear about the issues people are having with equipment, but not everyone knows how to write a good bug report or properly swap a video card. The reason I’m sharing information on what was deemed a separate issue is because there may be more than one contributing factor to the issue. The combination of the new UEFI and the PCIe 3.0 setting fixed my problem, though I didn’t test which of the two changes were responsible.Īccording to AMD, the black screen issue I had encountered was distinct from the problem affecting games. I had missed a UEFI update from Asus released between November and January, and AMD recommended setting the motherboard to specifically use PCIe 3.0 on its x16 slots rather than “Auto” for link speed detection. I didn’t make a big deal of it in the review because 1) I’d already been planning to do the all-AMD system evaluation project in the first place, 2) I couldn’t be sure the problem wasn’t in the early review driver (and believe me, this happens), and 3) None of my fellow reviewers at other sites were reporting any issues with the same GPU and motherboard combination, which typically indicates the problem is specific to the reviewer’s hardware.Īfter the review ran, I worked with AMD to troubleshoot the issue. Swapping from the 5600 XT to the 5700 XT didn’t solve the issue. Every time I tried, the driver would hit 67 percent and the display would turn black. I wrote that review on an all-AMD testbed, partly because I genuinely wanted to take a look at midrange gaming on a platform that we know is increasingly popular in the desktop enthusiast space - but it was also partly because I had trouble getting the driver to install on an Intel platform. I reached out to AMD to discuss these issues because they sound similar to some problems I encountered during the 5600 XT review. ![]()
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January 2023
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